Distance Sales Agreement

WARNING: In accordance with the applicable law, please read the following contract text in 12 point and bold font. Also; Every customer who purchases and purchases our website is deemed to have read and accepted all of the following terms of our sales agreement without any further notice.

HVM SULUK PHARMACEUTICAL HEALTH INDUSTRY AND TRADE LTD. Sti. DISTANCE SALES AGREEMENT This contract has been issued in accordance with the Regulation on the Application Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2013 and numbered 25137, in accordance with the obligation to conclude contracts for sales on the internet and as follows:


The subject of this agreement is covered by the rights and obligations of the parties in accordance with the provisions of the Regulation on the Application and Principles of the Law-Distance Contracts on the Protection of Consumers numbered 4077 with respect to the sale and delivery of the product specified below and the sale price of the SELLER to the BUYER.


Address: Bulgurlu Mah. Iskender Sok. No: 9 / Uskudar / Istanbul / Turkey
Phone: 0216 650 76 36
Phone 2: 0534 527 19 21
E-mail: [email protected]


Customer who is a member of www.hvmsuluk.com shopping site.

Address and contact information used while members shall prevail.


It consists of the type, quantity, brand / model, color, number, sales price, payment method and the information at the end of the order.


4.1- The BUYER declares that he has read and informed all the preliminary information about the basic characteristics, sales price and payment method and delivery of the products or products mentioned in the Article 3 and gives the necessary confirmation in electronic environment.

4.2 – The product or products subject to the contract shall be delivered to the BUYER or the person / organization at the address indicated within the period specified in the preliminary information, depending on the distance of the BUYER’s place of residence for each product provided that it does not exceed the legal 30-day period. This period may be extended to a maximum of 10 days, provided the BUYER has been notified in advance.

4.3 – If the product subject to the contract is to be delivered to another person / organization other than the PURCHASER, HVM SULUK cannot be held responsible for not accepting the delivery of the person / organization to be delivered.

4.4 – HVM SULUK is responsible for delivering the contracted product in a sound, complete, conforming with the specifications specified in the order and with warranty documents and user manuals, if any.

4.5 – For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to HVM SULUK and its price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or canceled in the bank records, HVM SULUK shall be deemed free of the obligation to deliver the product.

4.6-If the credit card of the BUYER is used unfairly or unlawfully by unauthorized persons after the delivery of the product due to the BUYER’s fault, if the related bank or financial institution does not pay the product price to HVM SÜLÜK, the BUYER has been delivered to him. The product must be sent to HVM SULUK within 3 days. In this case, the shipping costs belong to the BUYER.

4.7- HVM Leech is obliged to notify the PURCHASER if it cannot deliver the contracted product within the due period due to force majeure or extraordinary conditions such as weather opposition, interruption of transportation. In this case, the BUYER may use one of the rights to cancel the order, to replace the product subject to the contract, and / or postpone the delivery period until the elimination of the preventive situation. In case the buyer cancels the order, the amount paid shall be paid to him in cash and in advance within 15 working days.

4.8- Defective or defective products of the products sold with the warranty certificate or not, can be sent to HVM SULUK for the necessary repair within the warranty conditions, in which case the cargo expenses will be covered by HVM SULUK.

4.9- This contract is valid after it is signed by the BUYER and delivered to HVM SULUK by fax or mail.


The PURCHASER has the right to withdraw within 7 days following the delivery of the contracted product to the person or organization at the address indicated by him. In order to exercise the right of withdrawal, it must be notified to HVM SULUK by fax, email or telephone during this period and that the product has not been used in accordance with the provisions of the relevant article. In the event that this right is exercised, it is obligatory to return the original copy of the cargo delivery report indicating that the product delivered to the 3rd party or the PURCHASER has been sent to HVM SULUK. The product price is returned to the BUYER within 15 days following the receipt of these documents. If the original invoice is not sent, VAT and any other legal obligations well. Due to the right of withdrawal, the shipping cost of the returned product is borne by the PURCHASER.

The right of withdrawal cannot be used for products that cannot be returned by nature, disposable products, copyable software and programs, products that fail quickly or exceed the expiration date. Use of any software and programs, DVD, VCD, CD and cassettes, batteries, consumables (toner, cartridge, ribbon, etc.) and right of withdrawal are conditional on the unopened, undamaged and unused product.

In addition, the consumer can not use the right of withdrawal in the goods produced in accordance with the special requests and demands of the consumer or made special to the person by making changes or additions.

If the payment is made with a credit card or similar payment card, the consumer may demand the cancellation of the payment on the grounds that the card is used against his / her consent and unlawfully. In this case, the card issuer will refund the payment amount to the consumer within 15 working days of the notification of the objection.

Until the value announced by the Ministry of Industry and Trade, Consumer Arbitration Committees and Consumer Courts in the settlement of HVM SÜLÜK are authorized for the implementation of this contract.

In case the order is concluded, the BUYER shall be deemed to have accepted all the terms of this agreement.


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